Sales/Order Taking
- Take orders and requests for information (as applicable.)
- Convert customer inquiries into sales.
Order Processing/Fulfillment
- Process orders to include credit cards and mailed in checks and money orders.
- Aggressively
follow-up on every declined credit card/bad check order. (Historically,
we have been able to get approval on approximately 75 percent of
these.)
- Generate shipping invoices and fulfill to the end customer (worldwide).
Customer Service
- Handle all customer service/tech support calls.
- Issue Return Authorizations in accordance with the your Terms and Conditions.
- Process
returns, issue refunds, and return product to the location of the your
choice. (We also assign "return reason codes" to each return for product
analysis purposes.)
- Maintain your customer and prospect databases.*
- Track media codes needed to support your marketing analysis.
- Establish continuity order programs.
*
If you need a particular subset of the customer database, it can be
obtained for a small fee. The entire database (or quarterly updates) is
provided at no additional cost.
